SHIFT RULES

Team members must arrive at least 5 minutes before shift start so that they can be ready to start work on time.
If a Team Member has been vomiting or had diarrhea within 24 hours of a shift's start time they must refrain from coming in and call the Venue & Events Manager to let them know.
Team Members must not arrive to work intoxicated and may not consume alcohol or any illegal substances at any time during their shift.
Team Members are allocated an unpaid break, appropriate to the length of the shift. This break must be taken, timing of the break(s) will be assigned by the Shift Manager. If the shift is too busy and breaks cannot be taken, the Shift Manager will notify Management so that payment for the untaken break can be arranged. Breaks must be taken whereever possible.
Uniform must be worn at all times. This consists of branded Sweatshirt or branded T-shirt, to be worn with dark trousers, jeans or skirt and dark shoes or trainers.
Phones must be left in your bag. Phones can be accessed when Team Members are on their break(s).
Food can only be consumed during breaks and only away from sight of customers.
Team Members may help themselves to tap water throughout their shift. Other drinks may be purchased to be consumed during breaks, these are charged at 50% off sales price.
For many reasons, we must insist that all workers refrain from attending work locations outside of their specific shift hours, this includes attending outside of your shift, but also arriving early or staying late (unless specifically requested to do so by Shift Manager or by the Directors).
Friends and/or family members may not attend work locations unless doing so for a public/open event, to which they have been invited.

SHIFT ARRANGEMENTS

Rules around picking up and issuing of shifts

Shifts can be alloacted in one of two ways:

1. open shifts can be picked up by the worker

2. management can issue shifts to workers

If a worker would like to drop a shift that they have picked up or that has been issued, they must do so not less than 14 days before the start of the shift. Shift drop requests can be actioned in the When I Work app
If a worker would like to adjust the timings of their shift they must make this request not less than 14 days before the start of a shift. This request will be dealt with at the discretion of the manager
Management reserve the right to cancel a shift with not less than 24 hours' notice
Management reserve the right to change the timings of a shift at any time
Management reserve the right to send staff home early on the night as long as more than 3 hours have been worked
Shifts must not be more than 13 hours long or for less than 3 hours long (unless for training or if specifically agreed to)